The characters in the story
An email from HR staff encouraging coworkers to use ‘Scentsoroom’, an olfactory service in the workplace
After seeing the email, two colleagues discuss their feelings about the new initiative. Susan agrees to retry it
Susan reluctantly tries Scentsoroom after the email prompt, and doesn’t enjoy her experience
After this bad experience, Susan bumps into Leroy, the Scentsoroom technician. He asks her about her experience, and she explains that she didn’t have the best experience. He encourages her to be more open to the experience in her next session
Susan has a positive experience after taking Leroy’s advice, showing the role of the user’s perception in the olfactory experience
